Merch returns and refunds
Last updated 31 October 2026
The short version
Every A Little Random item is printed just for you, with the Pearl of Wisdom you picked.
| What happened | What we do |
|---|---|
| It arrived damaged, misprinted or faulty | Free replacement or full refund |
| You got the wrong item | Free replacement or full refund |
| It never arrived | Free replacement or full refund |
| You changed your mind, or picked the wrong size or colour | We can't take it back, because it was made for you |
| You gave us the wrong address | Your order counts as delivered. No resend, reprint or refund |
Tell us within 30 days of delivery with a photo: [email protected]. You don't need to send anything back.
Damaged, faulty, misprinted or wrong items
If something's wrong with your order, we'll fix it at no cost to you. That covers:
- damage in transit, such as a broken mug
- a printing fault: the wrong Pearl of Wisdom, wrong placement, wrong colours, smudged or peeling print
- a faulty item, such as a split seam
- the wrong item, size or colour compared with what you ordered
- a parcel lost in the post
You choose a free replacement or a full refund of that item, including its share of postage.
Please tell us within 30 days of delivery (or of the expected delivery date, if it never arrived), so we can claim it from our printer. If you find a fault later, contact us anyway: your rights under consumer law still apply (see below).
Small differences are normal and not faults: on-screen colours can look slightly different from print, and print position can vary slightly between items.
Change of mind, wrong size or colour
Because every item is printed to order with your chosen Pearl of Wisdom, we can't accept returns or exchanges if you change your mind or pick the wrong size or colour. Please check the size guide before you order.
This doesn't affect your rights if the item is faulty or not what you ordered.
Cancelling, wrong addresses and missing parcels
- Cancelling or changing an order: email us within 1 hour of ordering and we'll cancel or change it for a full refund. After that, printing may have started and we can't stop it.
- Wrong address: we only send to the address you give us at checkout, so please check it carefully. If you enter a wrong or incomplete address, your order is treated as delivered, whether it reaches that address or comes back undelivered. We won't resend, reprint or refund it, and parcels that come back can't be resent.
- Customs: if your country charges import tax or fees, you pay them. A parcel refused or left unclaimed at customs is treated as delivered, with no resend or refund.
- Lost parcel: if it hasn't arrived by the expected delivery date, tell us within 30 days of that date and we'll send a replacement or refund you.
- Says delivered but isn't there: check with neighbours and your local post office first, then contact us and we'll help.
How to make a claim
- Email [email protected] with your order number (it's in your receipt email).
- Add a clear photo of the problem. If several items are affected, one photo with them all in it.
- Tell us whether you'd like a replacement or a refund.
We'll reply within 2 business days. You don't need to send the item back.
Refunds go back to the card or payment method you used, through Shopify. Your bank may take 5 to 10 business days to show it.
Your consumer rights
This policy is on top of your rights under consumer law, not instead of them.
| Where you live | Your rights |
|---|---|
| Australia | Our goods come with guarantees that can't be excluded under the Australian Consumer Law. For a major failure you can choose a replacement or refund, and compensation for other reasonably foreseeable loss. If the failure isn't major, you're entitled to have the goods repaired or replaced. |
| New Zealand | The Consumer Guarantees Act 1993 gives you a remedy if goods are faulty, not as described, or not fit for purpose. |
| UK | Under the Consumer Rights Act 2015, faulty goods can be rejected for a refund within 30 days. The usual 14-day right to cancel online orders doesn't apply to goods made to your specification, such as personalised prints. |
| USA | Your state's consumer laws apply, plus the promises in this policy. |
Seller: Harley Webb Futures Pty Ltd (ABN 64 703 411 705), trading as A Little Random, Australia.
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